Making An Award Winning Customer Services - 985 Words

A very important part of any successful bank is to provide help and support to their customer whenever and wherever they are to require it, and so to be able to provide an award winning customer services would create a better experience to the customer, and consequently creating ripple effect, first by creating a satisfied customer, to which ensures to increase a customer s chance to increase his/her business with the bank and therefore increasing the the organization revenue, and also to increase the institution net promoter score, to which the bank service have provided both a happy customer, and also a promoter of the bank which helps it to attain and acquire new customers due to current customer appraisal of the bank which lead to the new relations created by the bank. I work as a credit card associate for one of the major banks within Toronto, my job tasks ranges within its complexities, from as simple as to providing up to date balance of an account to major request such as providing insurance or dealing with a case of fraud and its many levels. The associate work as the first point of contact for the customer, or if you are willing the, the associate will act as the face of the bank, it is important for the agent way of completing tasks or procedure to come both professionally and pleasantly with the customer, after all, you are representing the bank, as your own attitude and behaviour will be reflected as to the bank’s own. Furthermore, the role also splits into aShow MoreRelatedMarketing Concept From The List Supplied By Your Seminar Tutor1461 Words   |  6 Pagespublic medium promoting a product, service, or event†. The main goal is to inform the consumers about the brand’s or product’s advantages or remind them t hat they made the right choice when purchasing (Smith and Taylor 2004). With the evolution of the world and therefore technology, new ways to promote products appeared, whether they are in the media or online. This hold different advantages for organizations, whether it is a new method of notice to existing customers about a new product or an offerRead MoreAims and objectives of businesses1051 Words   |  5 PagesSurviving? Selling things? Or services? And finally providing a detailed study of one of the businesses. If it is meeting its aims and objectives or not, making a judgement overall by using evidences to back up my findings. P2: A report to describe the purpose of setting aims and objectives for different businesses. 1. GRANT THORNTON: It is a for profit making company. Their aim is to offer services like award winning audit, tax and specialist advisory services to privately held businesses publicRead MoreThe Benefits of Implementing Corporate Social Responsibility Programs965 Words   |  4 Pagescarry out various programs to reduce the environmental footprints of their operations. Rogers became the official wireless sponsor of the award-winning program for Food Banks in 2004. In this program consumers can donate used wireless devices through collection boxes and a postage-paid recycling bag included with all new Rogers devices. When customers donated, the reclaimed cell phones according to its age and condition can be worth up to $5, which is equivalent to a jar of peanut butter or oneRead MoreRole Of The Culture Committee At Southwest914 Words   |  4 Pagescreate a supportive culture and to nurture achievement of the company’s customer satisfaction objectives. They have a cost-saving approach to operating, both management and employees are attentive to keeping costs down and to operating in a lean fashion. This is a major reason for Southwest’s success in implementing and executing its strategy. Southwest formed a Culture Committee in 1990 to promote â€Å"Positively Outrageous Service† and devise tributes, contests, and celebrations intended to nurtureRead MoreCorporate Research of Fairmont Hotels and Resorts982 Words   |  4 Pages long known as one of the best places to work. Eric Stoessel begins his article â€Å"Winning Corporate Culture for Fairmont† by stating that Fairmont has been on Canada’s top 100 companies to work for 8 straight years and most recently Canada’s 10 most admired corporate cultures. Employees that are happy and motivated are especially crucial in the hospitality industry where they are the first and last points of customer contact. Stoessel chatted with the Vice President of Human Resources, Carolyn ClarkRead MoreExamining Competition Case Study1077 Words   |  5 PagesSouth Korea (Kia.co.uk, 2016), Kia Motors Corporation has grown as a leading motor vehicle manufacturing in Korea (MarketLine, 2015) and now has a pla ce in the world market. It now ranks 74 in Interbrand (interbrand.com, 2016) with winning Best Value in America Award for its electric/hybrid car. In Chinese characters, Kia means ‘to come out of Asia’ (Ki meaning arise or come out and a referring to Asia). Kia has been manufacturing a whole range of cars to meet the expectation of all age and budgetRead MoreThe Customer Service Department of a Business Essay1342 Words   |  6 PagesThe Customer Service Department of a Business Customer service, a department within a company, which tries to ensure that customers are happy, both with the goods or the service the business/company is providing, also the manner in which the manner they are served by employees and the company approach towards them. All businesses need customers to buy their products and services. In order to do this companys and businesses must treat customers respectively so thatllRead MoreStrategic Management Case Analysis For Jetblue. Daniel’S:1482 Words   |  6 PagesNewAir places an order for 75 new A320 aircraft with Airbus Industry, and leasing arrangements for another eight aircraft. This approach was in line with other domestic airlines for low-cost air travel, but he wanted it be unique in its services. These services included in-flight entertainment, such as 24 channels of live satellite television at every seat and Satellite radio. David Neeleman vision was â€Å"To bring humanity back to air travel† (Zuckerman, 2001). With JetBlue headquartered in LongRead MorePepsico : The Worlds Leading Food And Beverage Companies1419 Words   |  6 Pagesterritories. PepsiCo has made it their mission to deliver top-tier financial performance while creating sustainable value for all their stakeholders. Their success derives from their global distribution, in addition to delivering for their consumers and customers, protecting the environment, sourcing with integrity, and investing in their employees. In 2015 their net revenue was over $63 billion. PepsiCo has 22 brands; each brand generates more than $1 billion in estimated annual retail sales. Some of theRead MoreCase Study - Selling Hope1730 Words   |  7 Pagescriticism is directed at social impact of advertising. Lottery advertising also relies heavily on fantasy. The main criticism of lottery advertising focuses on the question of deception. Although many ads highlight the maximum award, they seldom disclose the odds of winning it. De fenders of the lotteries and lottery marketing argue that the poor are heavier users of games because they have more to gain, and that for this reason any restrictions would deprive them life-changing opportunities. A great